Privacy Policy

LifeFile SA Pty Ltd ("we", "us") provides a family legacy and preparedness platform for South African households. LifeFile SA Pty Ltd is the responsible party (data controller) for the personal information described in this notice, which means we decide how and why your information is processed. For privacy questions, contact us at hello@lifefilesa.co.za.

• Account details such as your name, email address, and mobile number.
• Login credentials and support messages you send us.
• Information you enter into your LifeFile (profile, registers, documents, assessment answers).
• Usage and telemetry data needed to run and improve the service.
• Technical data such as device type, device identifiers, and IP address.

We do not store banking passwords, PINs, or one-time OTPs. For digital assets we store instructions on where information can be found — never the secrets themselves. Payment card details are collected and processed by Paddle (our Merchant of Record), not by us.

• To create and manage your account and provide the LifeFile platform (performance of our contract with you).
• To send service messages, assessment follow-ups, and support replies you request (contract / legitimate interest).
• To keep the platform secure and prevent fraud (legitimate interest / legal obligation).
• To improve the product through usage analytics (legitimate interest).
• To meet legal obligations under South African law, including POPIA (legal obligation).
• Where we send marketing, we rely on your consent, which you may withdraw at any time.

We do not sell your personal information. We share it only with:

• Service providers that help us run the product (hosting, email delivery, analytics, and support tooling), under agreements that require them to protect it.
• Paddle.com, our Merchant of Record, for the sale of subscriptions, subscription management, payment processing, tax compliance, and invoicing.
• Professional advisers (such as legal and accounting advisers) where needed.
• Authorities where the law requires disclosure.

We apply appropriate technical and organisational measures, including encrypted transport (HTTPS) and access controls. Document uploads are stored in secured cloud storage associated with your account. We aim to host and process data with providers that support strong security practices suitable for personal information under POPIA.

We keep your information while your account is active and for a reasonable period afterward if needed for backups, disputes, or legal requirements. When personal information is no longer needed, it is deleted or anonymised. You may request earlier deletion subject to those limits.

You may request access to, correction of, or deletion of your personal information, object to certain processing, and withdraw consent where processing is based on consent, subject to legal limits. To exercise these rights, email hello@lifefilesa.co.za. You may also lodge a complaint with the Information Regulator (South Africa) if you believe your information has been mishandled.

We use essential cookies needed to operate the site (for example, keeping your session secure). Where we use analytics cookies, they help us understand how the site is used and improve it. You can manage or disable cookies in your browser settings; essential cookies cannot be switched off without affecting how the site works.

LifeFile SA is intended for adults managing family preparedness. We do not knowingly create accounts for children under 18.

We may update this notice as the product evolves. Material changes will be reflected on this page with a new "Last updated" date.